Common Problems Nokia

My phone displays " SIM card rejected or "SIM card unaccepted"

The SIM card is the small card inside your phone that establishes the network connection. In almost all cases, your operator or service provider is the best source of assistance with SIM card problems.

Your phone may display a SIM card error message if:

• The SIM card is out of alignment. If the phone has recently been dropped, bumped, or opened, the SIM card may need adjusting. Follow the SIM card installation instructions in your user guide.
• The PUK (Personal Unblocking Key) code is entered incorrectly multiple times. This can inactivate the SIM card. If inactivation appears to be permanent, contact your operator or service provider for a new SIM card.
• You have recently changed service providers. In this case, either your SIM card or your phone may be configured for your previous operator and may require reconfiguring. Please contact your current operator or service provider for assistance.

If none of the situations above apply and you continue to receive this error message, your SIM card may be damaged. Please contact your operator or service provider to have the SIM card tested and/or replaced.

If this does not resolve the issue, bring your phone to the nearest Nokia Care point for inspection.

My phone is requesting a PIN/PIN2/PUK2 code

Your phone is equipped with one or more codes to protect it against unauthorized use.

The PIN and PUK codes actually protect the SIM card, the small card inside your phone that establishes the network connection. In almost all cases, your operator or service provider is the best source of assistance with PIN and PUK codes.

• The most common code is the PIN code, which you set yourself and can activate and inactivate by following the instructions in your user guide.
• The PIN2 code is a PIN code that acts as a second layer of protection for certain features of your phone. It functions in the same way as the PIN code.
• If the PIN code is entered incorrectly multiple times, your phone may request a PUK (Personal Unblocking Key) code. The PUK code is an 8-digit code provided by your operator or service provider.
• If the PIN2 code is entered incorrectly multiple times, your phone may request a PUK2 code.

Please contact your operator or service provider for assistance with your PIN and/or PUK codes. If you have already contacted your service provider and the code provided did not work, you will have to obtain a new SIM card from your operator or service provider.

My phone is requesting a security code.

Your phone is equipped with one or more codes to protect it against unauthorized use. The PIN and PUK codes protect the SIM card, while the security code protects the device itself.

If your phone is prompting you for a security code and you have not activated one, please try the following:

• Enter the default security code: 12345. Only try this once.
• If your phone still requests a security code, please bring it to the nearest Nokia Care point for inspection.

Please note:

Some operators configure phones so that they only work with their SIM cards. In this case, if you enter the wrong code three or more consecutive times, the phone may lock permanently. If this happens, contact your operator or service provider for assistance.

In other cases when you enter the wrong code three or more consecutive times, the phone switches to a "sleep mode" and does not accept any entries for the next 15 minutes. In this case, power the phone off, then back on, let it sit idle or untouched for 15 minutes, then try again.

My phone won't power on or keeps switching off.

If your phone appears to have problems with power, the problem may be with the phone, the battery, or the charger. Before bringing your phone into a Nokia Care point for inspection, please perform the following checks:

• Fully charge the battery according to the instructions presented in the user guide.
• Remove and re-insert the battery according to the instructions presented in the user guide.
• Check that you are using a Nokia battery and charger compatible with your phone model. You can find compatibility information in your user guide.
• If you have access to another battery and charger of the same type as yours, try substituting them to determine if the issue is with the phone, the battery, or the charger.
• Make sure your device is running the latest software. For downloads and assistance, go to our software update service. Remember to backup contacts and data before updating.

If you are unable to test your phone or it still keeps switching off, please bring it to the nearest Nokia Care point for inspection.

My phone always seems to be low on power.

If your phone appears to have problems retaining power, the problem may be with the phone, the battery, or the charger.

• Check that you are using an original Nokia battery and charger compatible with your phone model. You can find compatibility information in your user guide.
• If you have access to another battery and charger of the same type as yours, try substituting them to determine if the issue is with the phone, the battery, or the charger.
• Make sure your device is running the latest software. For downloads and assistance, go to our software update service. Remember to backup contacts and data before updating.
• Also note that some applications and features, such as Bluetooth, drain the battery. To conserve power, disable Bluetooth and applications when they are not in use.
• Even high-quality batteries like Nokia's will eventually lose power retention capacity. If it is time to replace your battery with a new one, be sure to purchase an original Nokia battery from an authorized Nokia dealer.

If you are unable to test your phone, charger, or battery or need further assistance, please bring them to a Nokia Care point for inspection.

When I charge my phone, my phone displays the
message "Charger not supported".

• First, disconnect and reconnect the charger.
• If you still receive the message, check that you are using a Nokia charger compatible with your phone model. You can find compatibility information in your user guide.

If your charger is an authentic Nokia charger compatible with your device and you continue to receive the message, please bring both the device and the charger to the nearest Nokia Care point for inspection.

My phone takes too long to charge.

Charging times differ between charging models. USB charging is limited by the maximum current output of the USB device, and may take longer than charging with conventional chargers.

However, if your phone clearly seems to be taking too long to charge, please bring the device and the charger to a Nokia Care point for inspection.

My calls break up or are dropped.

Dropped calls or low sound quality during calls can result from low signal strength or momentary gaps in network coverage, either at your end or the other end of the connection.

In most cases, your operator or service provider is the best source of assistance with issues regarding signal strength.

• Signal strength is indicated by the signal indicators at the left side of the phone's display, these indicators move up as the strength of the signal increases and down as the signal decreases.
• To increase your phone's signal strength, try moving your phone slightly, or move towards a window if you're calling from inside a building.

If you continuously experience low signal strength in a certain area, it may be that network coverage is insufficient there. Your operator or service provider can provide you with more information on network coverage.

If you believe that the problem may be with your phone instead of the network:

• Make sure your device is running the latest software. For downloads and assistance, go to our software update service. Remember to backup contacts and data before updating.

If there are still problems, please bring your phone to a Nokia Care point for inspection.

My phone won't ring.

Try the following troubleshooting tips:

• Ensure that you phone is on and that there is sufficient signal strength.

	-Signal strength is indicated by the signal indicators at the left side of the phone's display. These indicators move up as the strength of the signal increases and down as the signal decreases.
	-To increase your phone's signal strength, try moving your phone slightly, or move towards a window if you're calling from inside a building.

• For some phone models, if there is a headset attached to the phone, it will not ring through the speaker, only through the headset. Detach the headset and retest the phone to determine if that resolves the issue.
• If the phone's profile is set as "Silent", "Flight", "Online", or any other profile where ringing is silenced, it will not ring. Change the profile to the "General" or "Normal" profile and retest. Instructions for checking and changing your profile are included in your user guide.
• Ensure that a ring tone has been enabled and the volume is not too low. Instructions for adjusting volume and selecting a ring tone are included in your user guide.
• If call divert is activated, your calls may be going straight to voice mail without your phone ringing. Instructions for activating and inactivating call divert are included in your user guide. For assistance with voice mail, please contact your operator or service provider.
• Make sure your device is running the latest software. For downloads and assistance, go to our software update service. Remember to backup contacts and data before updating.

If your phone still won't ring, please bring it to a Nokia Care point for inspection.

I can't send or receive messages or access the Internet
with my phone.

If your inbox is full, you may need to delete some messages before new messages can be received. If you are having other problems with text messaging (SMS), please bring your phone to a Nokia Care point for inspection.

In order for multimedia messaging, email, and Internet access to work, they must be supported both by your device and by your contract with your operator or service provider. In addition, your device must have the correct settings.

• Check that multimedia messaging (MMS), email, and/or Internet browsing are supported by your phone model. You can find this information in your user guide.
• Contact your operator or service provider to check that multimedia messaging (MMS), email, and/or Internet access are included in your service contract. Also verify that roaming is supported when you are not within your home network.
• Ask your operator or service provider to send you the latest settings for messaging and/or Internet access. They will normally send these via text message; just follow the instructions to install them on your phone.
• Make sure your device is running the latest software. For downloads and assistance, go to our software update service. Remember to backup contacts and data before updating.

If settings, support, and software have been verified and you are still unable to access the Internet or send or receive multimedia messages, please bring your phone to a Nokia Care poin for inspection.

Please note: Email may require more complex configuration. Some instructions are provided in your user guide, but often you will need the support of your email service provider or your company’s technical team to install and configure email properly.

My phone seems to heat during use.

Like most electronic devices, your phone may heat up during charging or prolonged use. There is normally no cause for concern.

However, if you feel that your phone is heating up to an abnormal temperature or too frequently:

• Make sure your device is running the latest software. For downloads and assistance, go to our software update service. Remember to backup contacts and data before updating.

If it still seems to be heating up excessively, please bring it to a Nokia Care point for inspection.

The GPS in my phone doesn't always seem to work.

While the theoretical minimum to get a satellite fix is approximately 40 seconds, in practice the required time is usually a minute or more. This can be shorter if the GPS receiver is restarted in a location where it has been used before, while establishing a GPS connection from a vehicle may take longer.

For best performance, the GPS receiver needs unobstructed satellite visibility. Environmental factors, such as tall buildings or cloudy/rainy weather, can affect signal quality.

If you are having problems establishing GPS reception:

• Make sure that your hand is not covering the GPS receiver.
• If you are indoors, move outdoors and see if the signal improves. If you are outdoors, move to a more open space.
• If you are using a device with an integrated GPS receiver, check the user guide to see where the GPS receiver is located in the device. When using the GPS receiver, hold it upright in your hand at an angle of approximately 45 degrees, with a clear view of the sky.
• Avoid using a screensaver while the GPS connection is being established.

If you still have problems with GPS reception, please bring your Nokia phone and/or Nokia GPS receiver to a Nokia Care point for inspection. You can find Care point addresses from the drop-down menu to the right.

Note: GPS takes its power from the battery. Using an internal GPS receiver or a Bluetooth connection to an external GPS receiver may drain the battery faster.

source : europe.nokia.com